In the face of rapid change in the hospitality industry, maintaining a legacy mindset is crucial for long-term success. This panel features experienced operators discussing how to define and communicate your unique core values, instill them during onboarding, and leverage them to foster customer loyalty. Additionally, we will explore the influence of artificial intelligence, immersive learning technologies, and Generation Z on the future of hospitality, providing actionable strategies for attracting and retaining top talent.
Participants will:
- Learn how to identify and articulate the unique values that differentiate your business.
- Discover methods to instill these values in your team from the very beginning.
- Understand how a legacy mindset can cultivate long-term customer relationships.
- Explore how AI and immersive learning can enhance training and operations.
- Gain strategies for attracting and retaining top talent from the emerging workforce.
