In this advanced workshop, bar and restaurant owners will learn how to elevate their operations by fostering a true hospitality mindset within their teams. Going beyond basic customer service, this session focuses on creating a guest-first culture that drives loyalty, satisfaction, and long-term business success. Learn how to instill a sense of purpose in every interaction, empowering your staff to exceed guest expectations and deliver memorable experiences. This workshop will provide actionable strategies to build a culture that prioritizes genuine hospitality at every touchpoint. • Develop and communicate core values that emphasize hospitality in every aspect of your business. • Train staff to anticipate guest needs and personalize service accordingly. • Implement regular feedback loops to ensure continuous improvement in guest interactions. • Foster a culture of empathy and empowerment, enabling your team to handle challenging situations gracefully. • Create recognition programs that reward employees for embodying the hospitality mindset and going above and beyond for guests.
