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Wednesday, March 26
 

1:00pm PDT

Fusing Marketing, Charity, and Competition in the Hospitality Industry
Wednesday March 26, 2025 1:00pm - 1:45pm PDT
TBA
Learn how to create an engaging industry night that boosts sales during slow months, fosters community support, and adds excitement with friendly competition. This session will guide you in setting up a successful event that unites hospitality workers and gives back to the hospitality community while building lasting relationships with local businesses and suppliers.
Participants will learn:
  • How to organize a competition that attracts hospitality professionals and builds camaraderie.
  • Effective strategies for marketing the event on social media to maximize attendance.
  • Techniques to engage the community and ensure long-term participation.
  • How to partner with suppliers and local businesses for sponsorship and support.
  • Key steps to manage high volumes and optimize your venue for a seamless, successful event.

Speakers
avatar for Michael R Lopez

Michael R Lopez

DJ/Producer, Master Mixx Pro Dj's AZ / Knife Fight Tucson AZ
Michael Lopez has been on the decks longer than most people can remember.  Playing along side of some of the best in and on Radio Stations, Clubs, and Venues from San Diego to Miami, Dj Michael Bignut Lopez has played and seen it all. A well respected DJ in the 520 and 619, Michael... Read More →
avatar for Michael Elefante

Michael Elefante

Co-Creator, Tucson Knife Fight
Chef Michael Elefante is a Tucson native who grew up in the kitchen helping his father and grandfather make pasta, pizza and sauce. In order to gain more experience in the culinary world, Chef Elefante joined the culinary team at The Ritz Carlton Dove Mountain in 2010. He moved up... Read More →
avatar for Gary Hickey

Gary Hickey

Co-founder, Tucson Knife Fight
Tucson knife fight is a local community cooking contest that raises funds for food service employees. But also injects over $80,000 in local revenue every year.
Wednesday March 26, 2025 1:00pm - 1:45pm PDT
TBA
  Conference Session

1:00pm PDT

Hospitality Heroes: Engaging Your Front of House for Outstanding Guest Experiences
Wednesday March 26, 2025 1:00pm - 1:45pm PDT
TBA
This session highlights the vital role front-of-house staff play in crafting memorable guest experiences. Gain actionable strategies to energize and empower your team, ensuring they deliver exceptional service that transforms first-time visitors into loyal patrons.
Participants will know how to: 
  • Empower staff to make on-the-spot decisions that enhance guest experiences.
  • Build a culture of recognition that celebrates outstanding service and teamwork.
  • Enhance training focusing on soft skills like empathy and conflict resolution.
  • Personalize guest interactions by remembering preferences and special occasions.
  • Foster a feedback-driven environment to encourage continuous improvement.
Moderators
avatar for Nesha Arbano

Nesha Arbano

Event Producer, Duke and Van Deusen
Nesha Abarno is a dynamic leader in the hospitality and event industries with over 20 years of experience. Renowned for managing top-tier restaurants and producing high-stakes events, she has expertly helmed iconic venues like La Esquina and Beauty & Essex NYC, both celebrated for... Read More →
Speakers
avatar for Christopher McFadden

Christopher McFadden

Founder & Hospitality Career Coach, The McFadden Group
Christopher brings over 25 years of experience in restaurant management and sommelier roles, primarily on Canada’s West Coast, giving him a deep and confident understanding of the hospitality industry's needs.  In 2022, he returned to his hometown of Burlington, Ontario, with his... Read More →
Wednesday March 26, 2025 1:00pm - 1:45pm PDT
TBA

1:00pm PDT

The Pricing Paradox: Balancing Cost Control and Revenue Growth in Bars and Restaurants
Wednesday March 26, 2025 1:00pm - 1:45pm PDT
TBA
Striking the right balance between managing costs and driving revenue is one of the most challenging aspects of running a successful bar or restaurant. This session dives into actionable strategies for pricing menus effectively, maintaining profitability, and staying competitive in an ever-evolving market. Gain the tools to optimize pricing while enhancing guest satisfaction and loyalty.
Participants will: 
  • Learn how menu pricing influences customer perception and drives purchasing decisions.
  • Explore tactics for managing food, beverage, and labor costs while maintaining high standards.
  • Discover how to strategically price and structure menus to increase profitability and guide guest choices.
  • Leverage industry data and consumer behavior insights to stay ahead of pricing shifts.
  • Design promotions that align with your pricing strategy and attract repeat business.

Speakers
avatar for Alexander Fletcher

Alexander Fletcher

Owner, Shaken and Stirred Hospitality
Alex Fletcher is the owner of Shaken And Stirred Hospitality and formerly served as the national beverage director and head of sustainability for Hospitality Alliance. With over 20 years of experience in the hospitality sector, Alex has focused on positivity, sustainability, creativity... Read More →
Wednesday March 26, 2025 1:00pm - 1:45pm PDT
TBA

1:00pm PDT

Bar & Restaurant Triage: Tailored Solutions for Established Venues and Scaling Operations
Wednesday March 26, 2025 1:00pm - 3:00pm PDT
TBA
Designed specifically for established independent restaurants and multi-unit operators with 2-25 units, this town hall session tackles the unique challenges for established businesses or those currently in an active scale-up phase.
This 2-hour "triage" session is tailored for those facing specific business challenges or actively scaling up operations.
In an interactive town hall format, three industry consultants will provide targeted insights on these key areas: People & Staffing, Operations & Financials, and Digital & Social Media Marketing, focusing on solutions that drive growth and streamline operations.
After the town hall, participate in 30-minute breakout discussions providing one-on-one coaching to address your current challenge or questions. Get ready to leave with tailored, actionable insights to help you scale effectively and enhance your business’s long-term success.
Speakers
avatar for Chip Klose

Chip Klose

Restaurant Coach, Restaurant Strategy
Chip Klose is the host of the Restaurant Strategy podcast, author of The Restaurant Marketing Mindset, and founder of the P3 Mastermind. He has an MBA in Food Marketing from Saint Joseph’s University and over 25 years of operational experience. His mission is to help independent... Read More →
avatar for Monte Silva

Monte Silva

Secret Sandwich Society, Director of Operations, Monte Silva Coaching, Owner/Coach
Monte has 25 years of executive leadership experience in the Hospitality industry. Prior to that, he started his career like many, as a dishwasher. He worked through all of the front of house and back of house hourly positions and into management. 2 years into his restaurant management... Read More →
avatar for Kenneth Kneif

Kenneth Kneif

Managing Director, Hospitality Resource Group
Kenneth has accumulated more than 30 years of experience in the hospitality industry, stemming from his passion for cooking as a child. He has operated a successful hospitality and management consulting company, Hospitality Resource Group, for the past 15 years. Kenneth's expertise... Read More →
Wednesday March 26, 2025 1:00pm - 3:00pm PDT
TBA

2:00pm PDT

Local Market Leadership: Strategies for Building a Strong Community Presence
Wednesday March 26, 2025 2:00pm - 2:45pm PDT
TBA
Become a local leader by building meaningful connections with your community. This session will help you develop strategies to strengthen your brand’s presence and foster loyalty in your local market.

Learn how to engage with your community to build lasting relationships.
Discover strategies for supporting and collaborating with local businesses.
Position your venue as a cornerstone of your neighborhood.
Utilize local events and partnerships to enhance visibility.
Build a loyal customer base through authentic community involvement.
Wednesday March 26, 2025 2:00pm - 2:45pm PDT
TBA
 
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