In this 90-minute masterclass restaurant general managers will learn how to transform a standard pre-shift meeting into a powerful tool for enhancing team engagement, improving service quality, and boosting overall restaurant performance. This session will provide actionable strategies to elevate the pre-shift from a mechanical task to an energizing, culture-building event. Attendees will gain insights into structuring pre-shift meetings that not only prepare staff operationally but also inspire and motivate them, leading to stronger guest experiences, improved staff retention, and increased revenue.
Key topics will include the importance of creating a consistent and intentional pre-shift structure, how to develop and convey core values, and practical methods for continuous staff education and growth. Participants will leave with clear guidelines on how to organize, lead, and sustain pre-shift meetings that drive success across all levels of the restaurant.
Participants will know how to:
- Standardize Pre-Shift Content: Use a structured format that includes daily and weekly focuses based on monthly educational themes such as service excellence, hospitality, and food knowledge.
- Invest in Engagement: Spend 20-30 minutes on pre-shift meetings daily, ensuring that both FOH and BOH staff are engaged, motivated, and prepared to create an exceptional guest experience.
- Develop Core Values: Ensure that pre-shift meetings communicate your restaurant’s core values in real-time application, fostering a sense of purpose and alignment among staff.
- Support Management Growth: Train managers to be effective leaders and educators through the pre-shift structure, providing them with tools to motivate and guide their teams.
- Boost Staff Retention: Use pre-shift meetings as a platform for continuous education and team-building, reducing turnover by making staff feel valued and invested in their growth.
