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Tuesday, March 25
 

1:00pm PDT

Elevating Guest Service: Unlocking Sales and Profit Potential
Tuesday March 25, 2025 1:00pm - 1:45pm PDT
TBA
Guest service is the backbone of any successful food and beverage operation. Learn how exceptional service impacts sales, profitability, and customer loyalty. This session will cover key strategies for fostering a service-driven culture that enhances guest satisfaction and drives long-term success.
Participants will learn:
  • The direct link between guest service and increased sales/profitability
  • How high-quality service builds trust, loyalty, and repeat business
  • Strategies for creating personalized guest experiences that drive upselling
  • The role of a positive service environment in improving operational efficiency
  • Best practices for training and empowering teams to deliver exceptional service
Speakers
avatar for Timura Jackson

Timura Jackson

Director of Hospitality Operations, Highway West Vacations
With over two decades of distinguished leadership in hospitality, Timura Jackson is renowned for his strategic vision and transformative impact across diverse operational landscapes. His career reflects an unwavering commitment to excellence in guest experiences, team development... Read More →
Tuesday March 25, 2025 1:00pm - 1:45pm PDT
TBA

2:45pm PDT

Chef Masterclass: Menu Engineering: Back of House Insights for Crafting Profitable Dishes
Tuesday March 25, 2025 2:45pm - 4:15pm PDT
TBA
Details Coming Soon!

Speakers
avatar for Adrianne Calvo

Adrianne Calvo

Chef/ Author/ Restaurateur/ TV Host, Maximum Flavor
Chef Adrianne Calvo is an award-winning Miami based restaurateur, cookbook author,Emmy-nominated YouTube show host and podcaster known for her signature “Maximum Flavor” style. Her highly-acclaimed restaurants, Chef Adrianne’s Vineyard Restaurant and Bar andCracked by Chef Adrianne... Read More →
Tuesday March 25, 2025 2:45pm - 4:15pm PDT
TBA
  Master Class
 
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